Política de frete
Payment Methods
We accept PayPal, Google Pay, Apple Pay, Visa, MasterCard, American Express, and most major credit/debit cards for your convenience and security.
Delivery Area
NEYECAM proudly ships worldwide, covering most countries globally. We partner only with reliable logistics providers to ensure your order arrives safely and on time.
Order Tracking
Once your order is placed successfully, you will receive a confirmation email with your order details. After shipment, a second email will provide tracking information, including your order number, carrier details, shipping date, and tracking number.
You can track your package anytime at 17track.net:https://www.17track.net/en.
If you experience any issues, please contact us at:
Email: sales@neyecam.com
WhatsApp: +852 6732 2386
We’re happy to assist you!
Taxes and Customs
International shipments may be subject to customs inspections and import taxes or fees in some countries (e.g., India, Egypt, Turkey, Mexico, Brazil). These charges are the responsibility of the recipient. While we do not cover customs fees, we will do our best to assist you with the process.
Shipping Processing Time
We ship orders from our warehouses in Hong Kong and USA. Most orders are processed within 1–2 business days, excluding weekends and holidays. Processing time is not included in the estimated delivery time. Large orders may require additional processing time.
Estimated Delivery Times
l United States: Free shipping within the U.S., 4-6 business days
l From Hong Kong to U.S.: Free shipping, 5-7 business days
l Canada: 6-9 business days
l United Kingdom & Europe: 5–7 business days
l Brazil: 4–6 business days
l Australia and Saudi Arabia: 5–7 business days
l Mexico, Egypt, and other deliverable countries: 15-20 business days
Special Note for Wireless Charger Orders (USA Customers)
We keep wireless chargers in stock at our USA warehouse. If you order only the wireless charger, your package will typically be shipped and delivered within 1-3 days for customers located in the United States.
Important Notes:
Shipping origin may change during high volume promotions.
Due to international shipping complexities, delivery times may vary. While we strive for accuracy, delays can occur.
If you do not receive your package within 60 days of shipment, you may apply for freight compensation.