Politique de remboursement

At NeyeCam, we are committed to your satisfaction and providing high-quality products to enhance your gaming experience. If you are not completely happy with your purchase, we're here to help.

Returns & Refunds

l You may return products within 7 calendar days from the date of receipt for a refund or exchange.

l To be eligible, items must be unused, in original condition, and include all original packaging and accessories.

l Refunds will be processed to the original payment method after we receive and inspect your returned item.

 

Replacement for Manufacturing Defects

l If you experience any manufacturing defects, you are eligible for a replacement of the same product model within 12 months from the purchase date.

l Please contact us to initiate the replacement process.

 

Order Cancellation

l You may cancel your order if it has not yet been shipped.

l To cancel, please contact us at sales@neyecam.com promptly. We will process cancellation requests within 24 hours.

l Once your order has shipped, cancellation is no longer possible. However, you may return the item following our return policy.

 

Return Process

1. Contact Us: Email sales@neyecam.com to confirm your return and receive the return shipping address.

2. Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or our error.

 

3. Include Documentation: Please include a copy of your order confirmation email with the returned package.

4. Refund Processing: After receiving and inspecting your return, refunds will typically be processed within 7-15 business days.

5. Non-Refundable Items: Items damaged due to misuse, accidents, or unauthorized modifications will not be eligible for refund or replacement.