Warranty Policy

At NEYECAM, your satisfaction is our top priority. We are committed to delivering high-quality products and services designed to enhance your gaming experience.

Warranty Coverage:

You may exchange your product for the same model within 12 months from the date of receipt if it experiences manufacturing defects or malfunctions. Our one-year warranty covers:

l Product malfunctions

l Physical damage not caused by user misuse or accidents

Please Note:

l Issues caused by improper use, accidents, or expired warranty periods are not covered under warranty.

l Even if your warranty has expired or your issue is outside the warranty scope, we offer ongoing technical support to help resolve your product concerns.

How to Claim Warranty:

l Warranty service applies only to products purchased from www.neyecam.com or authorized dealers.

l Please submit warranty claims through the retailer you purchased from, following their return policies and procedures.

l Shipping costs for returning the product to the seller are the customer’s responsibility.

For warranty requests or assistance, please contact us at:

Email: sales@neyecam.com

Thank you for choosing NEYECAM. We’re here to support you every step of the way.